She said that they were backed up (just like every other delivery service due to covid) and that there were thousands of packages in the warehouse. When she looked up my tracking number she said that the package had just arrived but there were no notes on the order, even though I spoke with customer service and I had an email showing that "my request had been received". Living in South Florida there is an insane amount of scamming going on because everyone is trying to live that Miami/South Beach lifestyle so I didn't want her to know what I was expecting just in case she went to the back, found my box and knew that it was something that she could resell and then told me that my package had been "lost". She kept pressing me as to what I was getting and then she finally asks "Are you getting sneakers" but I kept saying I'm not sure what it was. The receptionist asked me what type of item I was expecting (I didn't realize that mattered because I've never been asked that at FEDEX, USPS or UPS) and even though I knew that I was getting sneakers I told her that I didn't know what I was getting. I've read tons of reviews that state how the things that seem to get "lost" the most are sneakers and items from Sephora. I spoke with the receptionist, who by the way was very nice and helpful which is why I'm giving them 2 stars. I got there and it was super slow there which puzzled me as to why no one was able to answer the phone but I digress. So I drove to their location, which was an hour away from me. I found it and I tried to call the office on 2 separate occasions and no one ever answered which actually wasnt an issue for me because at this point I was starting to understand that bad customer service was Lasership's theme. I had to scour the internet to find their local office. After the 3rd attempt she finally sent it and I got off the phone. She kept trying to hang up the phone every time I asked her to send me an email confirmation of the request to hold my package. I called and spoke with a woman to place the request. It was very difficult for me to find their customer service number and it was a local number not an 800 number. I've attached screenshots if you dont believe me. From that point I knew that I had to work alot harder, smh. I literally asked the virtual assistant a very simple question that almost all delivery companies hear, "Can I pickup my package" and the assistant says "Sorry I don't understand that". First I tried to use the virtual assistant that they have on their webpage and that was a complete failure. So thats what I attempted to do with Lasership. I had some other shoes coming in from Goat and they use UPS so what I normally do is ask them to hold it at the location because I live in an apt complex and there have been plenty of times where they couldnt find my apt and I'd have to wait for a re-delivery or end up picking it up from the local hub anyways so I just proactively ask them to hold it regardless. I knew that the worse thing that would happen would be that I would end up being refunded but I didn't want that. How could a company, as big as Nike, use a company with such low standards and obvious, consistent mishaps. Since I've never heard of this company I looked them up and the negative reviews flooded my search page so I was instantly worried. I ordered some shoes on and they shipped them via Lasership. I soon realized that I couldn't expect greatness or anything close to that level of service with Lasership so I started thinking of how I could minimize the amount of work I needed them to do. This was my very first time dealing with this company and because of the thousands of negative reviews (thank God I look up and read reviews for every company I deal with no matter the situation) I prepared myself for a potential let down. Some carriers have their specific format for tracking numbers like different combinations of letters and numbers.Soooo here is my experience with Lasership. Some tracking numbers are just digits, e.g. The majority of tracking numbers consist of 2 letters, 9 digits, and 2 letters again, but there are different variations. How does a LaserShip tracking number look? Our service will automatically detect the origin and destination countries and fetch the additional tracking information from them, as well as from any transit countries. There is no difference between tracking LaserShip packages sent to USA, Canada, UK, Australia and tracking any other parcel. LaserShip tracking in USA, Canada, UK, Australia If your package has been handled by some other carriers, except LaserShip, we will also automatically fetch the needed information from those carriers as well. Put your tracking number in the form above and hit the "Track" button to get the information about your LaserShip package.
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